FWRD sets its savings directly on prices and in its sale section, so using them well from the Gulf or Egypt comes down to a handful of clear steps on the store itself.
This guide covers opening FWRD through our link and setting your delivery country, what happens after you order, browsing by designer and size, why prices move, size guides and the size request form, and how prepaid duties and delivery addresses work.
It also explains which cards and payment services FWRD accepts abroad, how exchanges and refunds work, and how to reach customer care or report a damaged item within 60 days. We update this guide from FWRD's own pages.
Learning how to use FWRD discount codes and deals in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Egypt starts with one fact: FWRD sets its savings directly on prices and the sale section. This guide walks through browsing, sizing, duties and delivery, payment, returns and who to contact when something goes wrong.
How to Use FWRD Discount Codes and Deals in the Gulf and Egypt?
FWRD sets its savings directly on prices, so using them well starts with opening the store through our link and setting your delivery country before anything else.
What should you set first?
Choose your delivery country on the site, so shipping options, duties and any items that cannot travel to your address are shown correctly before you add anything to the bag.
Why does the country setting matter?
Duties and taxes are prepaid at checkout and depend on the destination, so a bag priced for one country can show a different total for another.
| Step | Where | Check |
|---|---|---|
| Card tap | This page | FWRD opens |
| Country choice | Site header | Your delivery country |
| Checkout | Order review | Duties and total in dollars |
What does the deal consist of?
Free international express or priority shipping, designer pieces at the prices FWRD shows, and sale sections that FWRD updates through the season.
- Open our card.
- Set your delivery country.
- Review the full dollar total.
What if an item sells out?
If a piece becomes unavailable after you order, FWRD emails you and the item is not charged, so you only pay for what actually ships.
When does tracking appear?
A shipping email with tracking follows dispatch, and the courier's page then shows each scan from the United States to your country.
| Stage | What you receive |
|---|---|
| Order placed | Confirmation email |
| Item unavailable | Email, no charge |
| Dispatch | Tracking email |
| Delivery | Courier updates |
Should you keep these emails?
Yes, the order number and tracking details make any later question, return or exchange request with customer care much faster to settle.
- Save the confirmation.
- Watch for the tracking email.
- Follow the courier scans.
How to Use FWRD Discount Codes and Savings With Smarter Browsing?
Filtering by designer and size finds the right pieces faster, and knowing why prices move helps you choose the moment to buy. This is how FWRD sets it out on its own help pages.
Which filters help most?
Designer, size, colour, price and category filters narrow results quickly, and sorting by newest shows what the buyers have just added for the season.
How do you compare similar items?
Open each product page, compare fabric, fit notes and designer measurements, and read the delivery and return notes before deciding between two similar pieces.
| Habit | Benefit |
|---|---|
| Designer filter | Focused results |
| Size filter | Only items in stock for you |
| New arrivals | Latest season pieces |
| Sale section | Marked-down styles |
Why read the product details?
Composition, care instructions and fit notes explain how a piece wears in Gulf heat, which matters for wool, leather and heavier tailoring.
- Filter by designer.
- Set your size.
- Read the details tab.
Which currency is used?
All international orders are charged in US dollars, so the local amount on your card statement depends on your bank's exchange rate on the day the payment settles.
What changes the checkout total?
Duties and taxes for your country are added as a prepaid amount at checkout, so the item price alone is never the full bill for buyers in the Gulf and Egypt.
| Cause | Line affected |
|---|---|
| Markdown or sale | Item price |
| Low stock | Availability |
| Delivery country | Duties and taxes |
| Bank rate | Amount in local money |
When is the price locked?
At the order review page, where FWRD shows the total with prepaid duties before you submit, so that is the figure to compare across visits.
- Note the item price.
- Check the review page.
- Pay once the total suits you.
How Do You Pick the Right Size First Time?
Designer size systems differ widely, and FWRD's size guides, fit notes and size request form reduce the chance of a costly return. The notes below make each choice quicker.
Where are the fit details?
Product pages often include fit notes and model measurements, which help you judge whether a designer runs small, large or true to size.
How do you compare with clothes you own?
Measure a similar piece that fits you well and compare it with the measurements in the guide, rather than relying only on the letter or number size.
| Label system | Example |
|---|---|
| Italian | IT 40 |
| French | FR 36 |
| US | US 4 |
| UK | UK 8 |
Why does sizing matter so much here?
International return shipping is not refunded and prepaid duties stay with customs, so the right size first time saves real money.
- Open the size guide.
- Read the fit notes.
- Compare with a piece you own.
How does the request work?
You fill in the form with the item and size, and FWRD's special orders team tries to source it, usually replying within 5 to 10 days.
What else can you try?
Check the same designer's other colours, a similar style from the new arrivals, or the sale section, where restocked sizes sometimes reappear.
| Option | Timing |
|---|---|
| Size request form | Reply in 5 to 10 days |
| Other colours | Immediate |
| Similar styles | Immediate |
| Sale section | Changes often |
How certain is a size request?
The team tries to locate the piece, but availability depends on the designer, so keep looking at alternatives meanwhile. Shoppers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Egypt should keep this in mind.
- Submit the size form.
- Browse similar pieces.
- Check your email for a reply.
How Do You Prepare for Duties and Delivery?
Duties are prepaid and non-refundable, and a complete address with a reachable phone number keeps the parcel moving once it lands. The points below show what this means for shoppers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Egypt.
Who sets the amount?
Your local customs authority sets the rates, and FWRD passes them on, which is why the prepaid figure changes with the destination and the value of the bag.
Can duties be refunded?
FWRD's policy says these duties and taxes are non-refundable, so they stay with customs even if you later return an item for a refund.
| Point | FWRD policy |
|---|---|
| When paid | At checkout |
| Set by | Local customs |
| Refund on return | Non-refundable |
| Payment at the door | Prepaid, so none |
How should you plan for this?
Decide on sizes carefully before ordering, since a return refunds the item price but leaves the prepaid duties with customs. That is how FWRD explains it on its help pages.
- Read the duties line.
- Choose sizes carefully.
- Keep the order summary.
What should the address include?
Building name or number, street, area and city, plus any landmark that helps a driver, and a postal code where your country uses one.
Why is the phone number important?
Drivers usually call before arriving, and a number with the country code that you answer during delivery week avoids failed attempts and returned parcels.
| Field | Tip |
|---|---|
| Building | Name and number |
| Area and city | Full spelling |
| Landmark | Nearby reference |
| Phone | With country code |
Can you send an order to an office?
Yes, a staffed office address often works well for luxury parcels, since someone is there to receive and sign during working hours.
- Write the full address.
- Add a landmark.
- Keep your phone reachable.
How Do You Pay and Spread the Cost?
FWRD takes major cards and PayPal in dollars, while its pay later services are aimed mainly at US orders, so bank card plans fill the gap in the region.
What if your local card is declined?
FWRD notes that cards without these network logos cannot be used, and suggests PayPal for shoppers whose local card does not qualify.
What about the exchange rate?
Your bank converts the dollar charge at its own rate and may add a foreign transaction fee, so check your card terms before large purchases.
| Method | Accepted |
|---|---|
| Visa and Mastercard | Yes |
| American Express | Yes |
| Discover and JCB | Yes |
| PayPal | Yes |
Which card should you use?
A card with no foreign transaction fee keeps the total closest to FWRD's dollar price, which matters most on high-value designer pieces.
- Check the card logo.
- Compare foreign fees.
- Use PayPal if needed.
What does FWRD say about ?
What works instead for the region?
Many banks in the Gulf and Egypt offer instalment plans on credit card purchases, so a card plan from your own bank can spread a large FWRD order.
| Option | Availability |
|---|---|
| Affirm | Mainly US orders |
| Afterpay | Mainly US orders |
| Select US orders | |
| Bank card plans | Through your bank |
How do you check what appears for you?
Reach the payment step with your delivery address entered, since FWRD shows only the methods that apply to that destination. FWRD publishes each of these details itself.
- Enter your address first.
- See which methods appear.
- Ask your bank about plans.
How Do Returns, Exchanges and Refunds Work?
Unworn items with tags can be returned within 30 days, exchanges work best when customer care holds the new size, and refunds are processed in 2 to 3 business days.
Why contact customer care first?
Popular sizes can sell out during the days a return spends in transit, so asking the team early gives the best chance of securing the new size.
What if the new size is unavailable?
You can take a refund to the original payment method instead, then reorder later when the piece is back in stock.
| Step | Action |
|---|---|
| 1 | Contact customer care |
| 2 | Ask to hold the new size |
| 3 | Ship the original back |
| 4 | Receive the replacement |
Does an exchange cost duties again?
Ask customer care, since duties depend on the shipment, and confirm before you send the original piece back. Shoppers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Egypt should keep this in mind.
- Email customer care.
- Request a hold.
- Send the return quickly.
When does the money appear?
The refund goes back to the original payment method, and the time it takes to show on your statement depends on your bank or card issuer.
What is not refunded?
Prepaid duties and taxes and international return shipping are not refunded, so the refund covers the item price only. These points come from FWRD's own policy pages.
| Part of order | Refunded? |
|---|---|
| Item price | Yes |
| Prepaid duties | No |
| Return shipping | No |
| Free outbound shipping | Free from the start |
What if a refund seems late?
Check the processing email first, then your bank, and contact FWRD customer care with the order number if the amount still has not appeared.
- Watch for the refund email.
- Allow time for your bank.
- Keep the order number handy.
Who Do You Contact When Something Goes Wrong?
FWRD customer care handles orders and returns by email or phone, and damaged items should be reported within 60 days with clear photos. The points below show what this means for shoppers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Egypt.
What should you include in a message?
Your order number, the item name, and a clear summary of the issue, plus photos for any damage, help the team reply in one message.
When is email better than phone?
Email suits the region's time difference with California and gives you a written record, which is useful for returns and refunds.
| Topic | Contact |
|---|---|
| Orders and returns | [email protected] |
| Phone | +1 562 407 3230 |
| Pre-owned items | [email protected] |
| Size requests | Form on product page |
What about the time difference?
California is roughly 9 to 12 hours behind the region, depending on the country and the season, so an email sent in the evening is often answered by the following morning.
- Quote the order number.
- Attach photos.
- Keep the reply email.
What should you send?
Clear photos of the fault, the packaging and the label, together with your order number, help customer care assess the issue quickly.
What happens next?
FWRD reviews the claim and explains the options, which typically include a replacement or a refund depending on stock and the fault.
| Issue | What to do |
|---|---|
| Damage in transit | Photos of box and item |
| Manufacturing fault | Photos of the fault |
| Wrong item | Order number and photo |
| Missing piece | Contact customer care |
Should you open parcels carefully?
Yes, cut tape gently and keep all packaging until you are happy, because the box may be needed as evidence in a damage claim.
- Report within 60 days.
- Photograph everything.
- Keep the packaging.


























