Diesel Voucher Code: Returns, Refunds and Fit Problems Kuwait For All Users

After-sales rules matter on jeans and accessories, and Diesel's Saudi and Kuwaiti help pages set a 30-day free return window, three ways to send items back and refunds to the original payment.

This page explains how to start a return, how refunds are paid, which conditions apply to tags and sealed items, how to reach support and what to do if an item does not fit.

Every fact comes from Diesel's own Saudi and Kuwaiti help, policy and product pages, checked on 18 October 2026, and we refresh this page whenever either store changes its prices or rules.

The Diesel Voucher Code deal is safer when you know the after-sales rules. Diesel gives online buyers in Saudi Arabia and Kuwait 30 days to return an item for free, refunds within 14 days to the original payment and a quality check on every return.

How Do Returns Work With the Diesel Voucher Code?

Online orders can be returned for free within 30 days from delivery or from pick-up in store, and the help page offers three ways to do it.

How do you return online?

Log in, open the orders section, choose the order and item and place a return request. You then receive an email for shipping the product back, pack it in the original package and wait for the courier to collect it.

Can you return without logging in?

Yes. Call client service with your order number and email, and they place the request for you and send a return authorisation email with instructions.

What happens to the item?

Every return is quality checked before it is accepted, and the refund timing then depends on the original payment method. Here is what Diesel's own country pages say.

1. Choose your return route.
2. Pack the item with tags attached.
3. Hand it over and wait for the refund.

How Are Refunds Paid After the Diesel Voucher Code Purchase?

Refunds follow one rule on both stores: once the returned item arrives, the money goes back within 14 days to the way you paid.

Where does a card refund go?

Refunds for card and instalment payments are always made against the original payment method, so the amount returns to the same card or plan.

What about cash on delivery orders?

For orders paid in cash, the refund is made to a bank account, and you give your bank details when requesting the refund. The cash on delivery surcharge itself is non-refundable.

When does the 14-day count start?

It starts when Diesel receives the returned item, after the quality check, so the courier collection time comes on top of it.

• Keep the return email.
• Have bank details ready for cash orders.
• Check the account after 14 days.

Which Diesel Return Conditions Apply?

A return is accepted only when the item meets a few conditions, and some categories have stricter rules than clothing. Each point is taken from Diesel's published help pages.

What condition must items be in?

Items must be in the same condition you received them, with all tags still attached and in their original packaging. The details below come from the Saudi and Kuwaiti stores.

Which items have special rules?

Beachwear, underwear and perfumes can be returned only with the package sealed, and customised items cannot be exchanged or returned. Each point is taken from Diesel's published help pages.

How should a multi-item order go back?

Products from the same order must be returned in a single parcel and shipped from the same country where you received them, to avoid extra handling costs.

1. Check tags and packaging.
2. Keep sealed items sealed.
3. Send one parcel per order.

What If a Diesel Item Does Not Fit or Has an Issue?

Fit problems and condition questions are handled through the same return process, which gives you 30 days from delivery. Here is what Diesel's own country pages say.

What does Diesel say about fit?

The product info page says that if an item does not fit as expected, you can request a return after delivery, so a wrong size is a normal return reason.

How are returned items checked?

Returns pass a quality check before they are accepted, so keep tags attached and the original packaging intact, and take photos of any issue you find on arrival.

Can you buy the right size straight away?

Since returns and new orders are separate, you can place a new order for the right size while the return is on its way back.

• Check fit soon after delivery.
• Keep tags until you decide.
• Contact support for any issue.

How Do You Reach Diesel Client Service?

Each country store lists its own phone line and hours, while both share one email address for written questions. Each point is taken from Diesel's published help pages.

What are the phone details?

The Saudi store lists +966 920017926 from 9:00 AM to 6:00 PM daily. The Kuwaiti store lists +971 43320994 from 10:00 AM to 7:00 PM daily.

How fast are email replies?

Both stores give [email protected] and say replies usually come within one working day. Each point is taken from Diesel's published help pages.

What should a message include?

Add the order number, the purchase email and a short description, and attach photos if the question is about an item's condition.

1. Call for urgent changes.
2. Email for returns and refunds.
3. Keep the reference number.